In order to take advantage of your rights under this returns policy, you must: Contact us first, as returns can only be accepted if you have notified us via email (firstname.lastname@example.org) You will then be issued with a returns form.
Returns must be received within 14 calendar days of the Returns Form being issued. If an item is not returned within this time frame, we are unable to accept it. Once we have received a returned item, please allow up to 7 working days for it to be processed and replacements despatched/refunds issued. Please see below on the correct course of action to take regarding unwanted or faulty items and order cancellations.
When sending back products we ask that you acquire proof of postage. If you send back an item and we do not receive it, we will be unable to provide any further help if you do not have proof of postage.
Unwanted items may be returned within 30 days of delivery provided they have not been opened or used and are in the same condition as they were sold. Due to health & hygiene, e-liquids, disposable e-cigarettes and clearomizers are excluded from this policy and are only returnable if faulty.
Products must be returned "as sold"; if any products have been opened this is regarded as "acceptance" and you will not be able to return (as unwanted).
Warranties differ depending on the type of product. Please contact us via phone or email and we will be able expidite either a replacement or returns form.
If you wish to cancel your order prior to shipping, you have a 1 hour window after you have placed your order in which to do this. As we want to get your order to you as fast as possible we employ a very quick pick, pack and despatch method so we may not be able to cancel your order if you notify us of cancellation after 2pm.
If your order has been despatched you have the opportunity to cancel within 14 days of its arrival; you will, however, need to send the products back to us before a refund can be issued.